How We're Regulated

Leasehold Services Limited is regulated by the Royal Institute of Chartered Surveyors (RICS number 884901) which governs how we carry out valuations and negotiate premiums when extending your lease. We've successfully saved our clients over £500,000 on their lease extensions, whilst maintaining the strict professional standards required by RICS. This means you’ll get a great deal, backed by proper expertise and regulatory oversight. 

Leasehold Services Ltd is also regulated by The Property Ombudsman Scheme (Membership Number: 26260), the UK’s largest Government approved property regulator. Your lease extension will benefit from dedicated paralegal support from start to finish ensuring your case is handled professionally and you are updated on a regular basis. If you ever have any concerns about our work as property professionals, you’re protected under The Property Ombudsman’s robust dispute resolution framework. We have had zero formal complaints to date, but you can find out more in our complaints policy.

Some people can't sell or remortgage their property due to it's lease, but extending their lease costs thousands they don't have. If that's your situation, we've got you covered. Leasehold Finance Ltd, one of our group companies, can fund your lease extension, and you simply pay us back when you sell or remortgage. Leasehold Finance Ltd is not authorised or regulated by the FCA. However, we are registered with the FCA as an Annex 1 Financial Institution for anti-money laundering supervision (Firm Reference: 1024784).

In a lease extension, there are a handful of reserved legal activities, notably negotiating the draft lease and registration of documents at HM Land Registry. Any reserved legal activities required for your lease extension are undertaken by one of our partner SRA-regulated solicitors who between them have handled thousands of transactions. Whilst we do have an in-house solicitor to oversee the non-reserved work carried out by the assigned paralegal, Leasehold Services Ltd does not carry out any reserved legal activities.

Any client money you pay for your lease extension is held in Leasehold Services Limited’s RICS-protected client account, which is insured for losses up to £50,000 per customer. A copy of our cover is available here. This is further supported by our own professional indemnity insurance which covers up to £1 million per claim, ensuring you and your money is always protected. You can read more in our Client Money Policy

We’re registered with HM Revenue & Customs for anti-money laundering supervision (Registration Number: XZML00000204409). This means HMRC requires us to carry out comprehensive identity checks and maintain robust processes to prevent financial crime. So you can rest assured that the processes are in place to protect your lease extension from financial crime.

We’re registered with the Information Commissioner’s Office (ICO) (Number: ZB327870), meaning we follow strict data protection laws to safeguard your personal details. We take your privacy seriously so you can count on us to protect your privacy and handle your information responsibly. You can read more about how we protect your data in our privacy policy.

We're proud to be members of the Association of Leasehold Enfranchisement Practitioners (ALEP), the UK's leading organization for lease extension and freehold acquisition professionals.  This isn't just another badge - it means we've demonstrated genuine expertise as only firms who meet their strict membership criteria can join. So you know that choosing us means your lease extension is being handled by qualified experts. You can verify our membership here.

We’re amongst a select group of companies invested in by both HM Land Registry and Ordnance Survey as part of their Geovation Programme to help modernize property transactions. With the backing of England and Wales' official land registration authority, we're reinventing lease extensions to make the process simpler and easier for everyone. You can read about our progress in this HM Land Registry blog post.

Whilst customers do not regulate us, having happy customers is just as important. As of January 2025, every single one of our 60+ verified customers has rated us 5/5 stars. Helping our customers is deeply important to us and this track record reflects our commitment to making lease extensions simple and stress-free. You can read about their experiences on our reviews page.