How We're Regulated

Leasehold Services Ltd is regulated by the Royal Institute of Chartered Surveyors (RICS number 884901) which governs how we carry out valuations and negotiate premiums when extending your lease. We've successfully saved our clients over £1,000,000 on their lease extensions, whilst maintaining the strict professional standards required by RICS. This means you'll get a great deal, backed by proper expertise and regulatory oversight.

Our qualified solicitors at Leasehold Solicitors Ltd will handle the reserved legal work. They focus on the complex legal aspects of your lease extension like negotiating the draft lease, registrations at HM Land Registry and filing to Court or Tribunal. Leasehold Solicitors Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA No. 8011038). The work is backed by £3m of professional indemnity insurance (a copy of which is available here). Plus you have access to the Legal Ombudsman for complaints and are eligible for cover from the SRA Compensation Fund

Leasehold Services Ltd is also regulated by The Property Ombudsman Scheme (Membership Number: 26260), the UK's largest Government approved property regulator. Your lease extension will benefit from dedicated support from start to finish ensuring your case is handled professionally. You will be updated on a regular basis. If you ever have any concerns about our work as property professionals, you're protected under The Property Ombudsman's robust dispute resolution framework. We have had zero formal complaints to date, but you can find out more in our complaints policy.

Some people can't sell or remortgage their property due to it's lease, but extending their lease costs thousands they don't have. If that's your situation, we've got you covered (subject to eligibility). Leasehold Finance Ltd, one of our group companies, can fund your lease extension, and you simply pay us back when you sell or remortgage. Leasehold Finance Ltd is not authorised or regulated by the FCA. However, it is registered with the FCA as an Annex 1 Financial Institution for anti-money laundering supervision (Firm Reference: 1024784).

Any client money you pay for your lease extension is held in Leasehold Services Ltd's RICS-protected client account, which is insured for losses up to £50,000 per customer. A copy of our cover is available here. This is further supported by Leasehold Services Ltd's professional indemnity insurance which covers up to £1 million per claim, ensuring you and your money is always protected. You can read more in our Client Money Policy

Leasehold Services Ltd is registered with HM Revenue & Customs for anti-money laundering supervision (Registration Number: XZML00000204409). This means HMRC requires us to carry out comprehensive identity checks and maintain robust processes to prevent financial crime. So you can rest assured that the processes are in place to protect your lease extension from financial crime. You can read more about this in our AML Policy.

All companies of our group are registered with the Information Commissioner's Office (ICO) (Number: ZB327870, ZB841421, ZB841423), meaning we follow strict data protection laws to safeguard your personal details. We take your privacy seriously so you can count on us to protect your privacy and handle your information responsibly. You can read more about how we protect your data in our privacy policy.

We're proud to be members of the Association of Leasehold Enfranchisement Practitioners (ALEP), the UK's leading organization for lease extension and freehold acquisition professionals. This isn't just another badge - it means we've demonstrated genuine expertise as only firms who meet their strict membership criteria can join. So you know that choosing us means your lease extension is being handled by qualified experts. You can verify our membership here.

We're amongst a select group of companies invested in by both HM Land Registry and Ordnance Survey as part of their Geovation Programme to help modernize property transactions. With the backing of England and Wales' official land registration authority, we're reinventing lease extensions to make the process simpler and easier for everyone. You can read about our progress in this HM Land Registry blog post.

Whilst customers do not regulate us, having happy customers is just as important. As of July 2025, every single one of our 80+ verified customers has rated us 5/5 stars. Helping our customers is deeply important to us and this track record reflects our commitment to making lease extensions simple and stress-free. You can read about their experiences on our reviews page.

Your lease extension will involve separately regulated companies, each with different protections. Leasehold Services Ltd is regulated by RICS and covered by The Property Ombudsman. Client funds are only held by Leasehold Services Ltd and in a RICS-protected account. Leasehold Solicitors Ltd is regulated by the SRA and covered by the Legal Ombudsman and SRA Compensation Fund. It does not hold client money. Leasehold Finance Ltd is not authorised by the Financial Conduct Authority; it is however registered for anti-money laundering. Any finance provided does not have cover from the Financial Ombudsman Scheme or the Financial Services Compensation Scheme.